1. Acceptance of Terms

By accessing or using https://pickfreshfish.com/ (“Website”), you agree to comply with these Terms and Conditions (“Terms”). If you disagree, please refrain from using the Website.

2. Eligibility

• Users must be at least 18 years old or have parental consent to purchase seafood products.
• By placing an order, you confirm that all provided information (e.g., delivery address, contact details) is accurate.

3. Ordering & Payments

• Product Availability: All seafood products are subject to market availability. We reserve the right to cancel orders due to stock shortages.
• Pricing: Prices listed are in INR and inclusive of GST (unless stated otherwise). We may update prices without prior notice.
• Payment Methods: Secure payment gateways (e.g., Razorpay, Paytm) are used. Card details are not stored on our servers.
• Order Confirmation: A valid order is confirmed only after payment receipt. You will receive an email/SMS with details.

4. Delivery & Shipping

• Delivery Areas: Currently serving Delhi-NCR. Delivery timelines are estimates and not guaranteed.
• Shipping Fees: Calculated based on distance and order weight (displayed at checkout).
• Risk of Loss: Responsibility for products transfers to you upon delivery. Inspect items before accepting.

5. Cancellations & Refunds

• Cancellations: Request via email (info@pickfreshfish.com) or phone (+91 9899888259) before order processing. No cancellations once shipped.
• Refunds: Processed within 7–10 business days for canceled or undelivered orders. Refund method depends on original payment.
• Returns: Only accepted for damaged/spoiled products (with photo proof within 24 hours of delivery).

6. User Obligations

You agree not to:

• Use the Website for illegal purposes or fraudulent transactions.
• Share false information or impersonate others.
• Disrupt the Website’s functionality (e.g., hacking, spamming).

7. Intellectual Property

• All content (logos, text, images) on the Website is owned by Pick Fresh Fish and protected under Indian copyright laws.
• Unauthorized use (e.g., copying product descriptions) is prohibited.

8. Limitation of Liability

• Pick Fresh Fish is not liable for:
  • Delays/cancellations due to unforeseen circumstances (e.g., weather, supplier issues).
  • Minor discrepancies in product weight or appearance.
  • Third-party actions (e.g., payment gateway errors).

9. Governing Law & Disputes

• These Terms are governed by Indian law. Any disputes will be resolved in courts in New Delhi, India.
• For grievances, contact us first at info@pickfreshfish.com. We aim to resolve issues amicably within 30 days.

10. Amendments

We may update these Terms periodically. Continued use of the Website after changes constitutes acceptance.

11. Contact Us

For questions or concerns:

• Email: info@pickfreshfish.com
• Phone: +91 9899888259, +91 9811944441
• Address: Shop No. 200.201, INA Market, New Delhi 110023, India